What's the usual response time?

VeryCloud support is available 24 hours a day, 7 days a week, via ticket (client area) and Discord. The ticket remains the recommended channel: it keeps the full history of your exchange with our team.

I have a pre-sales question or want a quote — who do I contact?

Email us at contact@verycloud.fr or reach out on Discord: our team helps you pick the right offer (VPS, dedicated server, game hosting) before you sign up.

I'm seeing an incident or outage — how do I know if it's on your side?

Check our real-time status page first: status.verycloud.fr. If the incident isn't listed there, open a ticket from your client area for immediate handling.

Do you offer phone support?

No: we favor tickets and Discord, available 24/7, which keep a written record of every exchange — more reliable than a phone line for technical follow-up.

Do you offer partnerships (resellers, affiliates, press)?

Yes, email us at contact@verycloud.fr with details of your request; our team will get back to you promptly.

Contact

Reach our team, 24 hours a day

The fastest way to get an answer is a ticket from the client area or our Discord: both are tracked by the same team, available day and night. No form here — we'd rather point you straight to the right channel.

Support 24/7
Paris Tier 3+ datacenter
Anti-DDoS Netrix included

Our contact channels

Client area (tickets)The recommended channel for any technical or billing question about an active service: full tracking, history and a reply from our team, available 24/7.manager.verycloud.fr Community DiscordTo chat with the team and the community, ask a quick question, or follow announcements — always open.Join the Discord Email supportFor any technical request that isn't tied to an existing ticket. Handled by the same support team, available 24/7.[email protected] Sales & quotesBefore you sign up: choosing an offer, a custom need, or a quote for a specific project. Handled by the same support team.[email protected]

Hours VeryCloud support is available 24 hours a day, 7 days a week, via ticket and Discord.

Our infrastructure at a glance

Based in France in our Telehouse TH3 datacenter, VeryCloud operates its own network — verifiable live, not just on paper.

Telehouse TH3 datacenterMagny-les-Hameaux (France), certified Tier 3+, ISO 27001, HDS.Discover our infrastructure Our own network, AS198825Registered network operator, multi-homed, 10G / 40G / 100G transit ports.See the AS198825 network Public Looking GlassCheck our BGP routes and peering live — no need to take our word for it.lg.verycloud.fr

Specialized contacts

For specific requests, these addresses skip the unnecessary back-and-forth.

Network abuse (spam, attacks, illegal content): [email protected]
Data protection (DPO / GDPR): [email protected]
DSA point of contact (authorities, trusted flaggers): [email protected]

Legal information

VeryCloud SASU

Single-shareholder simplified joint-stock company (SASU) with capital of €100

Registered office: 60 rue François 1er, 75008 Paris, France
RCS Paris 943 573 584: SIRET 943 573 584 00019
TVA: Intra-EU VAT FR28 943 573 584

This registered office is reserved for formal administrative, legal and postal matters. No technical request is handled there: please use the client area or the email support above.

Full legal notice

Need help right now?

Open a ticket from your client area: it's the fastest channel, tracked by our support team 24/7.

Go to the client area